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Amherst Chamber Hiring?

Front Desk Representative

Job description

Our affiliation with the University at Buffalo and our place in the WNY community enables us to "practice what we teach!" We are committed to the most advanced, proven standards of care, and we treat patients with the same compassion that we teach our UB Dental Studentswith... because every family deserves the best.

Position Overview 

As the initial “face and voice” of UPDDA, the Front Desk Reception Team is responsible for providing a positive and welcoming impression of UPDDA when patients and their families interact with the practice.

The Front Desk Reception Team functions as administrative support for the healthcare providers of the practice by fulfilling all of the administrative tasks of the position.

Multitasking with a friendly and positive attitude is required for all Front Desk Reception Team members at UPDDA.

Essential Job Functions

  • Greets all who enter UPDDA with a smile, addresses their needs and assists or directs them to the appropriate party
  • Ensures reception area and waiting room are kept neat and tidy throughout the day
  • Notifies Lead of any issues with the facilities and follows appropriate steps when necessary to remediate situation
  • Answers multi-line inbound phone system and assists callers courteously and in a timely manner
  • Checks office voicemail, returns calls when needed and relays message to the appropriate party when necessary
  • Completes the UPDDA Pre-Visit Check Process
  • Processes all missed/cancelled appointments in the Dentrix system
  • Corrects hygiene appointment Continuing Care corrections when necessary
  • Reschedules patients and adjusts patient volume as required
  • Monitors the fax machine correspondence throughout the day-distributes and completes when necessary
  • Completes the Dental Appliance Process
  • Scans documents and x-rays into Docuware and Dentrix
  • Follows all the steps of the UPDDA Registration Process
  • Communicates and collects money owed from patients respectfully
  • Posts over-the-counter payments in the Dentrix system
  • Completes the UPDDA Appointment Completion Process
  • Ensures that all office paperwork is in-stock
  • Double-checks that all appointments are confirmed within the expected timeframe
  • Ensures all available appointment slots are filled and utilizes Dentrix reports if needed
  • Maintains patient records; updates benefit coverage and demographic information when appointments are made
  • Understands and follows HIPAA regulations
  • Understands the hours expected to work may be in the evening or on Saturdays
  • Understands the scheduled shift may be at a location other than he/she’s home location
  • Attends all required in-services, seminars and staff meetings
  • Other duties as required or requested to meet patient needs and emergencies
  • Other duties as required or requested by management


  • High school diploma/GED
  • Dental or medical office experience preferred
  • Desire to work with children is required
  • Past experience working with children preferred


  • Customer focused
  • Commitment to providing excellent customer service in support of pediatric-centered quality dental care
  • Flexible in attitude and function – must be willing to travel between and work in any of UPD’s offices; must exhibit a positive and can-do approach to their work
  • Demonstrated ability to effectively engage with pediatric patients and those with developmental disability and medically compromising conditions
  • Exceptional communication skills including verbal, written and listening
  • Ability to work under pressure and to handle patient concerns/complaints
  • Attention to detail, ability to complete work with minimal error and within assigned timeframes
  • Knowledge of modern office practices (email, fax, scan internet, etc), procedures and basic dental terminology
  • Basic computer skills in order to use electronic dental record and practice management software programs. Proficient in MS Office

ADA Requirements


  • Use hands to handle, control, or feel objects, tools, or controls.
  • Repeat the same motions.
  • Sit for long periods of time.
  • Able to communicate verbally.
  • Moderate to occasional:

Lifting (1-10 pounds), walking

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

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